These Terms and Conditions govern the provision of cleaning services by Cleaners Islington to residential and commercial customers within its service area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form the basis of the contract between you and Cleaners Islington for all services provided unless agreed otherwise in writing.
In these Terms and Conditions, the following definitions apply:
Client means any individual, business or organisation that books or receives services from Cleaners Islington.
Company means Cleaners Islington, the cleaning services provider.
Services means any cleaning services carried out by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning and office cleaning.
Cleaner means a person or team assigned by the Company to carry out the Services.
Service Area means the locations in which Cleaners Islington offers its services, which include Islington and surrounding areas as determined by the Company from time to time.
2.1 A booking is made when the Client requests Services and the Company confirms acceptance of the booking. Confirmation may be provided verbally or in writing. The Company reserves the right to refuse any booking at its discretion.
2.2 The Client must provide accurate and complete information at the time of booking, including the property address within the service area, type of premises, approximate size, required date and time, and any specific instructions or priorities.
2.3 All bookings are subject to the availability of Cleaners. The Company will make reasonable efforts to accommodate preferred dates and times, but these cannot be guaranteed.
2.4 The Client must ensure there is suitable access to the property at the agreed start time. Where keys are provided to the Company, it is the Client’s responsibility to ensure that any keys and access codes supplied are correct and that access is lawful.
2.5 For regular cleaning services, the Company may agree a recurring schedule. Any changes to the agreed schedule must be requested by the Client and confirmed by the Company in advance.
3.1 The Company will perform the Services with reasonable care and skill, consistent with good industry practice for cleaning services in the local area.
3.2 The scope of the Services will be agreed at the time of booking. The Client is responsible for clearly describing the work required, including any priority areas and any areas that should not be cleaned.
3.3 Cleaners will only carry out tasks that have been agreed and that can be completed safely using appropriate equipment and cleaning products. The Company reserves the right to refuse work that it considers unsafe, inappropriate or beyond the agreed scope.
3.4 The Client must inform the Company in advance of any surfaces, items or materials that require special care, or for which certain cleaning products must not be used.
3.5 The Company does not undertake any specialist cleaning such as mould remediation, specialist carpet restoration, exterior window cleaning at height, or the removal of hazardous substances, unless specifically agreed in writing.
4.1 The Client must provide the Cleaners with access to running water, electricity, and adequate lighting while the Services are being carried out.
4.2 The Client must ensure that the property is reasonably free of clutter so that Cleaners can carry out the agreed tasks safely and efficiently.
4.3 The Client is responsible for securing and removing any valuable, fragile or irreplaceable items that they do not wish to be cleaned or handled. The Client should highlight any particularly delicate items to the Company before the start of the Service.
4.4 The Client must notify the Company in advance of any security, alarm or access instructions. The Company accepts no responsibility for any issues arising from inaccurate or incomplete access information provided by the Client.
5.1 Prices for Services are provided by the Company at the time of booking, and may be based on hourly rates, a fixed fee, or a combination of both, depending on the type and scope of the Service.
5.2 The Company reserves the right to amend its prices from time to time. Any change in price will not affect confirmed bookings that have already been accepted by the Company, unless the Client requests changes to the scope, duration or nature of the Services.
5.3 Unless otherwise agreed, payment for Services is due on the day the Services are provided. For one-off or end of tenancy cleans, the Company may require payment in advance or a deposit.
5.4 The Company accepts payment by methods specified at the time of booking. The Client agrees to provide valid payment details and authorises the Company to take payment in accordance with these Terms.
5.5 If the Client fails to make payment when due, the Company reserves the right to suspend or cancel any further Services and may charge interest on overdue sums at a reasonable rate until payment is received in full.
5.6 Any parking charges, congestion charges or similar costs reasonably incurred in connection with the provision of the Services may be added to the final invoice and are payable by the Client.
6.1 If the Client wishes to reschedule or cancel a booking, the Client must notify the Company as early as possible. Cancellation or rescheduling policies may differ depending on the type of Service, and the applicable policy will be communicated at the time of booking.
6.2 Unless stated otherwise, the Client must give at least 24 hours notice to cancel or reschedule a standard cleaning appointment without incurring a charge. For larger or specialist jobs, a longer notice period may be required.
6.3 Where insufficient notice is given, the Company may charge a cancellation fee up to the full value of the booked Service to cover allocated staff time and administration.
6.4 If the Cleaner cannot gain access to the property at the agreed time due to reasons within the Client’s control, this may be treated as a late cancellation and charged accordingly.
6.5 The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, including staff illness, transport disruption, severe weather or other events. In such cases the Company will use reasonable efforts to notify the Client and to offer an alternative appointment.
7.1 The Company aims to provide a high standard of cleaning services across its service area. If the Client is dissatisfied with any aspect of the Service, the Client should contact the Company as soon as possible, and in any event within 24 hours of completion of the Service.
7.2 The Client may be asked to provide details and, if possible, evidence of any areas of concern. Where a complaint is justified, the Company may offer to re-clean affected areas or may provide another reasonable remedy at its discretion.
7.3 The Company will not be liable for any alleged defects in the Service that are reported more than 24 hours after completion, or where the Client has undertaken further cleaning or changes that prevent a proper assessment.
8.1 The Company will exercise reasonable care in providing the Services and will maintain appropriate insurance cover for its activities. Details of insurance are available on request.
8.2 The Client must report any alleged damage or loss arising from the Services to the Company as soon as reasonably practicable, and in any event within 24 hours of completion of the Service, providing full details and supporting evidence where available.
8.3 The Company will not be liable for normal wear and tear, for pre-existing damage, or for any deterioration that results from the proper performance of the Services using suitable products and methods on standard surfaces.
8.4 The Company will not be liable for any loss or damage arising from defective materials, equipment, or products supplied by the Client, or where the Client has requested the use of particular products or methods against the Company’s advice.
8.5 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, will be limited to the value of the specific Service during which the event giving rise to the claim occurred, except where such limitation is not permitted by law.
8.6 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, resulting from the provision or non-provision of the Services.
9.1 The Company is committed to maintaining safe working practices and expects the Client to support this by providing a safe environment for Cleaners.
9.2 Cleaners must not be asked to undertake any task that is unsafe, illegal, or outside their training and capabilities. This includes lifting excessively heavy items, working at unsafe heights, or handling hazardous materials.
9.3 The Client must not subject Cleaners to abusive, discriminatory, or inappropriate behaviour. The Company may withdraw Services immediately if a Cleaner is treated in a way that is considered unacceptable or unsafe.
10.1 The Company will dispose of routine domestic waste generated during the provision of the Services using the Client’s existing bins and facilities, in accordance with local waste and recycling regulations.
10.2 The Company is not licensed to remove or transport hazardous or regulated waste, including but not limited to clinical waste, chemical waste, building rubble, or large quantities of commercial waste. The Client remains responsible for arranging appropriate removal and disposal of such waste.
10.3 The Client must inform the Company before the start of the Service if any waste to be handled may be contaminated, sharp, or otherwise dangerous. The Company reserves the right to refuse to handle any waste that it considers unsafe or unsuitable.
10.4 Where the Service involves the use of cleaning products supplied by the Company, these will be used and disposed of in accordance with the relevant safety data and environmental requirements.
11.1 If the Client provides keys or access codes to the Company, these will be used solely for the purpose of providing the Services and will be stored securely when not in use.
11.2 The Company will not be liable for any loss or damage arising from keys or codes being provided to the Company where such loss or damage results from circumstances beyond the Company’s reasonable control.
11.3 The Client is responsible for ensuring that any alarm systems are set to enable access by the Cleaner and for providing clear instructions for setting and unsetting alarms where necessary.
12.1 The Company will collect and process personal information about the Client only as necessary to manage bookings, provide the Services, take payment, and handle enquiries or complaints.
12.2 The Company will take reasonable measures to protect the confidentiality and security of personal data and will not sell or share such data with third parties except where required to provide the Services, to comply with legal obligations, or with the Client’s consent.
13.1 The Company may update these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing regular services after reasonable notice has been given to the Client.
13.2 Continued use of the Services following notification of changes to these Terms will be taken as acceptance of the revised Terms.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaners Islington.
15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any written confirmation of booking and any additional agreements specifically made in writing, constitute the entire agreement between the Client and the Company in relation to the Services.
We offer some of the best deals for hiring cleaners Islington call us today and find more information!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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